we want every customer to feel confident when placing an order. Because of the nature of our products and local regulations, we have specific guidelines around returns and refunds.
Please review the policy below carefully before purchasing.
All Sales Are Final on Consumable Products
Due to health, safety, and regulatory reasons, all consumable products are final sale once they have left the store or been delivered. This includes, but is not limited to:
• Flower
• Pre-rolls
• Edibles
• Vapes
• Concentrates
• Any product intended for consumption or inhalation
We are unable to accept returns or exchanges on these items.
Non-Consumable Items
For non-consumable merchandise (such as accessories, glass, or tools):
• Returns may be considered within 7 days of purchase
• Items must be unused, unopened, and in original packaging
• Proof of purchase is required
Approved returns will be issued as store credit only, unless otherwise stated.
Defective or Damaged Items
If you receive a defective or damaged non-consumable item, please contact us within 48 hours of purchase or delivery.
To help us resolve the issue quickly, we may request:
• Photos or videos of the item
• Original packaging
• Order confirmation or receipt
If approved, we will offer a replacement or store credit, at our discretion.
Delivery Issues
For delivery orders:
• Once an order is marked delivered with confirmation, it is considered complete
• We are not responsible for items left unattended after delivery
• Any delivery concerns must be reported on the same day the order is completed
We work with delivery partners that provide delivery confirmation to protect both customers and our team.
Order Changes & Cancellations
• Orders cannot be changed or canceled once processing has begun
• Please review your order carefully before completing checkout
Refund Method
Approved refunds or credits will be issued as:
• Store credit, or
• Original payment method (if applicable and approved)
Processing times may vary depending on the payment method.
Contact Us
If you have questions about this policy or need assistance with an order, please contact us directly:
hello@flowerneighbor.com
Our team is happy to help clarify any questions before you place your order.
Important Note
By completing a purchase on our website or in-store, you acknowledge and agree to this Return & Refund Policy.